FAQ's

 

What types of products does Desert-Mart offer?

Desert-Mart specializes in a variety of innovative products designed to enhance everyday convenience. Our offerings include items such as the 10000mah Magnetic Wireless Power Bank for effortless charging on the go and the 360° Rotatable Car Phone Holder for hands-free navigation.

How can I ensure the quality of the products I purchase?

We prioritize high-quality standards in all our products. Each item is carefully selected and tested to ensure it meets our rigorous quality criteria, providing practical solutions that simplify your life.

What is the return policy for items purchased from Desert-Mart?

Desert-Mart has a 30-day return policy. Customers have 30 days after receiving their item to request a return, provided the item is in its original condition, unworn or unused, with tags, and in its original packaging.

How do I initiate a return for a product?

To initiate a return, please contact us at ecomnoor11@gmail.com. You will need to provide proof of purchase, and we will guide you through the return process, including providing a return shipping label if your return is accepted.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please reach out to us for clarification.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or if you receive the wrong item, please inspect it immediately and contact us. We will evaluate the issue and take appropriate action to resolve it.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item for a different one?

The fastest way to obtain a different item is to return the item you currently have and, once the return is accepted, make a separate purchase for the new item.

Do you ship internationally?

Yes, Desert-Mart offers international shipping. Please check our shipping policy for more details on shipping rates and delivery times to your location.